Thank you for choosing the waterproof bag of diving mobile phone at www.itemsbolt.com! We are committed to providing every customer with a quality shopping experience. In order to ensure that your purchase is worry-free, we provide you with the following returns and exchange services.

1. Overview of Return and Exchange Policy
   If you are not satisfied with the product you purchased or have quality problems with the product, we provide free return and exchange services within 30 days. Simply contact us within 30 days of purchase and we will handle the relevant return and exchange requests for you.
2. Return and exchange conditions
   Return conditions:
   The product is not used, not damaged, not washed.
   The product remains in its original packaging and comes with all labels and accessories (if any).
   Before returning the product, make sure that the product is free of any obvious scratches, contamination or human damage.
   You must submit a return application within 30 days of receipt of the item.

Exchange conditions:
If the product is damaged during transportation or has quality problems, you can apply for an exchange. The exchanged goods must not be used and kept in their original packaging.
Please contact the customer service team within 7 days after receiving the product so that we can handle your exchange request in a timely manner.

3. Return and exchange process
   Step 1: Please contact our customer service team by email or phone to inform you of the reasons why you want to return or exchange and related order information. We will provide you with the specific operation procedures for returning and exchanging goods.
   Step 2: According to the guidance provided by us, you can safely package the goods and mail them back to our return address. When returning the goods, be sure to keep the mailing certificate.
   Step 3: Once we receive the returned item and confirm that it meets the return and exchange conditions, we will process your refund or issue a replacement item. The refund will be returned within 7 working days to the payment method you used when you purchased it.
4. Return and exchange fee
   Return postage: If the return is due to product quality problems or we send the wrong product, we will bear the return postage. We will provide you with a return mailing label.
   Voluntary return: If you choose to return the goods for personal reasons (if you don’t like it or change your mind), you will be responsible for the return postage at your own expense.
   Exchange fees: Exchanges are free, but if you choose to replace them with another style or size, additional fees may be incurred. For details, please refer to the product price on the website.
5. Refund method
   Once your return request is approved and processed, we will make a refund through the payment method you used when you make a payment. The refund will be completed within 7 working days. Please note that some payment methods (such as PayPal) may take longer to show refunds.
6. Non-return and exchanged goods
   The following products cannot be returned and exchanged once purchased unless they are due to quality issues:
   Customized products (such as customized waterproof bags or products with special printing designs)
   Products after Kaifeng (unless there are quality problems in the product)
7. How to ensure smooth return and exchange
   To ensure that your return and exchange are handled smoothly, please contact the customer service team before returning or exchange and follow the following suggestions:
   Provide accurate order number, purchase date and related product information.
   Put the goods back to their original packaging to avoid additional damage during transportation.

We really appreciate your choice of our diving phone waterproof bag. Your satisfaction is our most important goal, and we will do our best to provide you with high-quality after-sales service!